A Hillrom service technician performs maintenance on a Hillrom bed

SmartCare™ Services

Equipment Maintenance and Repair


Your patients rely on our equipment to help keep them safe and comfortable. And you can rely on us to keep it in top condition. We’ll make sure your equipment gets the proper service so you can focus on your patients. With Hillrom SmartCare Service plans, you can:

  • Maximize the life of your products while reducing downtime and interruptions in care
  • Provide a safe environment that complies with local and national accreditations and regulations
  • Access remote technical support, OEM replacement parts, documentation, special discounts and much more
A Hillrom service technician applies a green label to a VersaCare bed
A Hillrom service technician holds a tablet while inspecting a Centrella® Smart+ Bed

Technical Support

Remote support

When a product issue has you stumped, or your service team needs help with parts or repairs, our experts are here for you. Remote technical support is included with products still under warranty and service plans. (Fees may apply.)

  • In Mexico:
    • Call: +52 5321 9370 ext 2728 
    • Email: servicio-hillrom@imedica.com.mx 
  • In Colombia: 
    • Call: +57 315 6471783
    • Email: serviciotecnico.col@hillrom.com
  • Brazil and Chile coming soon!

In Mexico, service is available for all Hillrom products. In Colombia, service is available for beds, stretchers, lifts, surgical tables, lights and booms.